Returns & Replacements

To request a return or replacement, we require a continuous, unedited video of the sealed parcel being opened for the first time. This protects both you and us against transit damage disputes and lets us resolve issues quickly with our courier partners.

Without an unboxing video, we are unable to process a return or replacement. This is standard practice across premium home goods and helps us keep prices fair for every customer.

We accept returns or replacements for products that arrive damaged, defective, or incorrect. Please share your unboxing video and photos within 48 hours of delivery.

For hygiene reasons, we cannot accept returns of used pillows unless there is a manufacturing defect visible in the unboxing video.

Email nidrawellness@gmail.com with your order number, the unboxing video, and photos of the issue. Our team responds within one working day with next steps.

Once approved, we arrange a reverse pickup wherever possible and dispatch a replacement, or issue a refund to your original payment method within 5 to 7 working days of the returned item reaching us.